Refund and Returns Policy

Return and refund Masry’s:

Return & Refund Policy:

At Masry’s, we want you to be completely satisfied with your purchases. If for any reason you are not satisfied with an item you have purchased, you may be eligible for a return or refund, subject to the policies outlined below.

General Return Policy:

* Most items can be returned within 30 days of delivery for a full refund of the purchase price.
* Items must be in new, unused condition with all original tags, packaging, and accessories.
* Return shipping costs are the responsibility of the customer, unless the item is not as described or is defective.
* Refunds will be issued to the original payment method used for the purchase.

Vendor and Category-Specific Policies:

* The return and refund policies may vary by vendor and product category.
* Electronics, software, and digital downloads often have shorter return windows, typically 14 days.
* Certain categories like perishable goods, custom-made items, or final sale items may not be eligible for returns.
* Please check the specific return policy for the vendor and product category before making a purchase, as these policies supersede the general Masry’s return policy.

Exceptions and Special Circumstances:

* Defective or damaged items can be returned for a full refund, including the cost of return shipping.
* If an item is significantly different from its description, we will gladly accept a return outside the normal window.
* In the case of missing or incorrect items, please contact our customer support team within 7 days of delivery.

To initiate a return, please log into your Masry’s account, visit the “Orders” section, and follow the instructions for requesting a return. Our customer support team will be happy to assist you with any questions or concerns.

Thank you for shopping with Masry’s. We appreciate your business and strive to provide a top-notch customer experience.